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FAQ

Frequently Asked Questions

Find answers to common questions about the Pollarix Partner Program.

GeneralCommissionsPayoutsTrackingClawbacksTroubleshooting

General Questions​

Who can join the Partner Program? ▼

Anyone with an audience interested in survey and feedback tools can join:

  • • Bloggers and content creators
  • • Marketing and research agencies
  • • Consultants and freelancers
  • • Technology partners and integrators
  • • Influencers in B2B or SaaS space

Is there a cost to join? ▼

No! The Partner Program is completely free to join. There are no fees, commitments, or minimum requirements.

How long does approval take? ▼

Most applications are reviewed within 24-48 hours. You'll receive an email notification once your application is processed.

Can I refer myself or my own company? ▼

No. Self-referrals are not eligible for commission and violate our terms of service.

Commissions & Earnings​

How much can I earn? ▼

Your earnings depend on:

  • • Your tier: 15% (Starter), 20% (Growth), or 25% (Premier)
  • • Customer value: Higher-tier customers = higher commissions
  • • Duration: 12 months (Starter) or 24 months (Growth/Premier)

Example: A $99/month customer at 20% = $19.80/month = $475.20 over 24 months

When do commissions start? ▼

Commissions start when a referred customer makes their first paid subscription payment. Free Basic signups don't generate commissions until they convert to paid.

Do I earn on upgrades and renewals? ▼

Yes! You earn commission on:

  • ✓ Initial subscription payment
  • ✓ Monthly/annual renewals
  • ✓ Plan upgrades

You stop earning when the customer cancels or your commission duration ends (12 or 24 months).

What is the commission hold period? ▼

All commissions are held for 30 days before becoming eligible for payout. This protects against refunds and fraudulent signups.

Payouts​

What is the minimum payout? ▼

The minimum payout threshold is $50. Earnings below this amount roll over to the next month and never expire.

When do I get paid? ▼

Payouts are processed monthly:

  1. 1. Commissions become eligible after 30-day hold
  2. 2. Payout batches created in first week of each month
  3. 3. Payments sent within 5-10 business days

How do I receive payment? ▼

Currently supported:

  • • Bank transfer

Coming soon:

  • • PayPal
  • • Stripe payouts

Tracking & Attribution​

How long is the cookie window? ▼

Your referral link sets a 90-day cookie. If someone signs up within 90 days of clicking your link, you get credit.

What if someone clicks multiple partner links? ▼

We use first-click attribution. The first partner whose link was clicked gets credit for the conversion.

Does tracking work across devices? ▼

Currently, tracking is cookie-based and doesn't work across devices. If someone clicks on their phone but signs up on their computer, the referral may not be tracked.

How do I add UTM parameters? ▼

Clawbacks​

What is a clawback? ▼

A clawback occurs when a referred customer cancels their subscription. Depending on when they cancel, some or all of your commission may be reclaimed.

What is the clawback policy? ▼

100%
Within 90 days
50%
91-180 days
0%
After 180 days

How can I avoid clawbacks? ▼

  • • Refer customers with genuine needs for Pollarix
  • • Educate your audience about product value
  • • Target audiences matching our ideal customer profile
  • • Focus on quality over quantity

Tier Advancement​

How do I advance to the next tier? ▼

You can advance by meeting either requirement:

Growth
5+ conversions OR $10K ARR
Premier
15+ conversions OR $50K ARR

Do existing referrals benefit from tier upgrades? ▼

No. The commission rate is locked at the time of conversion. If you're promoted from Starter to Growth, only new referrals get the 20% rate. Existing referrals remain at 15%.

Troubleshooting​

My referral isn't showing in the dashboard ▼

Possible reasons:

  • • User's browser blocked cookies
  • • User used a different device
  • • Attribution window (90 days) expired
  • • User signed up through a different link

My commission shows as "Pending" ▼

This is normal! Commissions are held for 30 days before becoming eligible for payout. Check the "hold until" date in your dashboard.

I reached $50 but haven't been paid ▼

Check that:

  • • Your payment details are configured
  • • Commissions are "Eligible" (past 30-day hold)
  • • You received the payout batch notification

Payouts are processed monthly. If you just became eligible, you'll be in the next batch.

Still Have Questions?​

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We're Here to Help

Can't find what you're looking for? Our partner support team is ready to assist.

Contact Partner Support

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